Contact & Support

Email us

All channels run through one address: autoadfit@hotmail.com. Using the subject prefixes below helps us route your message faster.

What we can help with

Support covers the product itself: account and sign-in problems, plan changes and billing, export failures, formats that come out wrong, and questions about how the resizing engine handles a particular creative. If an export dropped an element, changed your text, or placed something outside a platform's safe zone, that is a defect and we want to see it — those reports are the main way the layout engine improves.

What we cannot do is design work on your behalf. We do not build ad creatives to order, retouch source images, or advise on campaign strategy, targeting or media buying. If your source image itself is the problem, no resizing tool will fix it and we would rather say so than take you through several rounds of exports.

Response times

We aim to reply within two business days. Billing and account-access issues are prioritised because they block you from using something you have paid for. Feature requests get read and logged but usually receive a short acknowledgement rather than a detailed reply — if a request turns into a shipped change you will hear about it then.

We are a small team in a single time zone, so messages sent late on a Friday will typically be answered the following week rather than over the weekend.

Reporting a bug — what to include

A resizing bug is much faster to fix when the report lets us reproduce it. Where possible, include:

• The source image, or its dimensions and rough layout if you cannot share it
• Which formats you selected, and which of them came out wrong
• What you expected versus what you got — "the logo was cropped", "text moved behind the CTA area"
• Your plan (Free or Pro), since the two use different rendering paths
• Browser and device, if the problem is with the interface rather than the output

A screenshot of the wrong output alongside the original is worth more than a paragraph of description — the failure is usually obvious once both are side by side.

Before you write

Many questions are already answered in the FAQ (pricing, limits, watermarks, how images are handled) or in the format guides (platform specs and safe zones). Data-related requests — export or deletion of your account data — are covered in the Privacy Policy and can be sent to the same address with the subject "Data request".

Service operator

AutoAdfit is operated by a.Lab. Legal notices should reference our Terms of Service.